Privacy Policy

1. Introduction

XY Lifestyles LLP ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website, you consent to the practices described here.

2. Information We Collect

We collect the following types of information:

• Personal details: name, email address, phone number, and delivery address provided during registration or checkout.

• Order information: products purchased, order amounts, payment method, and delivery status.

• Account data: login credentials, referral codes, and communication preferences.

• Technical data: IP address, browser type, device type, pages visited, and session duration (collected automatically via cookies and analytics tools).

3. How We Use Your Data

Your data is used to:

• Process and fulfil your orders and send order confirmation and delivery updates.

• Personalise your shopping experience and show you relevant products.

• Analyse purchase trends and buying behaviour to improve our product range, inventory planning, and sales strategy.

• Send promotional communications (where you have opted in).

• Detect and prevent fraudulent transactions.

• Improve the performance and usability of our website.

• Respond to your enquiries and customer support requests.

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party.

Your data is shared only in the following limited circumstances:

• Payment processors (e.g. Razorpay): to securely process your transactions. They are bound by their own privacy and security standards.

• Delivery partners: your name, phone number, and address are shared with courier services solely to fulfil your order.

• Legal obligations: we may disclose your data if required by law, court order, or government authority.

All third parties we work with are contractually obligated to handle your data securely and only for the specified purpose.

5. Cookies

We use cookies to maintain your shopping cart, remember your session, and collect anonymous analytics data. You can disable cookies in your browser settings, but some features of the website (such as the cart) may not function correctly without them.

6. Data Security

We implement industry-standard security measures including HTTPS encryption to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

7. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil legal, accounting, or reporting obligations. You may request deletion of your account and associated data at any time (see Your Rights below).

8. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data, subject to legal retention requirements.

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at hello@xylifestyles.com.

9. Children's Privacy

Our website is not intended for persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests:

XY Lifestyles LLP

Door No: 2211, 2/1149/I 100, Hilite Business Park, Tower 2, Second Floor,

Olavanna, Kozhikode - 673014, Kerala, India

Email: hello@xylifestyles.com

Phone: +91 884 889 1031